Internal · Operations Hub

No referral
falls through.

The intake tracker, rebuilt as a system — with the SOP's five-day clock, follow-up flags and audit trail built in rather than remembered.

• Every referral recordedWebsite, phone or walk-in — one place, from the moment it arrives.
• A five-day clock on every intakeOverdue and follow-up states derive themselves. Nothing waits on a highlight.
• Archive only, always auditedNothing is deleted. Every change is attributed to a person and a time.